RMA Form

Return Material Authorization (RMA) Request Form

Use this form to obtain an authorization to return product(s) to Altinex for repair or credit. Once you have the RMA number and repair cost estimate, you can ship the product back to Altinex with the RMA number clearly marked on the outside of the box. Once completed, please click "Submit" below.

For a PDF copy of this form, click here.


Products may not be returned for credit after 90 days from purchase. Cables may not be returned for credit after 30 days from purchase. Products or cables may not be returned for credit at any time if they are not in "as new" condition.


Check this box if you are not Altinex dealer
*Warranty products are automatically sent back via Ground service. Other methods are available at an additional charge.  

Repair cost estimates

  • If the product falls within its warranty period, return it through the AV dealer from whom the purchase was made. The warranty can be determined by reading the product's serial number. From left to right: 2nd and 3rd numbers represent the Year; 4th and 5th represent the month during which the product was manufactured. Most of our products carry a 3 year warranty. Please visit our Warranty Page for further details.
  • Damage due to improper use (such as ground loops, improperly terminated RJ connectors, or Power over Ethernet [PoE]) is not covered under warranty. Your signature authorizes Altinex to repair such damage if found, for a minimum repair charge of $125, or 25% of the current list price (whichever is greater) on each product found not to be covered by warranty. If the repair charges will exceed this amount, you will be contacted prior to repair for authorization to proceed. (Dealer discount applies to all repair charges.)
  • If product is out of warranty, then he product may be shipped directly to Altinex; a minimum repair charge of $125, or 25% of the current list price (whichever is greater) will apply. You will be contacted if the repair will exceed this amount for authorization to proceed. (Dealer discount applies to all repair charges).