Return Material Authorization (RMA) Request Form
Use this form to obtain authorization to return the product(s) to Altinex for repair or credit. Once you have the RMA number and repair cost estimate, you can return the product to Altinex with the RMA number marked outside the box. Once the form is completed, please click "Submit" below.
Products may not be returned for credit after 90 days from purchase, cables may not be returned for credit after 30 days from purchase, and products or cables may not be returned for credit at any time if they are not in "as new" condition.
Shipping Address:
Altinex Inc.
500 Jefferson Street
Placentia, CA 92870
Tel: 714-990-2300
*Products with warranty are sent back via Ground service. Other methods are available at an additional charge.
Repair cost estimates
If the product is within its warranty period, return it through the AV dealer from whom the purchase was made. The warranty can be determined by reading the product's serial number. From left to right, the second and third numbers represent the Year; the fourth and fifth numbers represent the month during which the product was manufactured. Most of our products carry a 3-year warranty. Please visit our Warranty Page for further details.
Damage due to improper use (such as ground loops, improperly terminated RJ connectors, or Power over Ethernet [PoE]) is not covered under warranty. Your signature authorizes Altinex to repair such damage if found, for a minimum repair charge of $125, of 25% of the current list price (whichever is greater) on each product found not to be covered by warranty. If the repair charges exceed this amount, you will be contacted before repair for authorization to proceed. (Dealer discount applies to all repair charges.)
If product is out of warranty, then he product may be shipped directly to Altinex; a minimum repair charge of $125, or 25% of the current list price (whichever is greater) will apply. You will be contacted if the repair will exceed this amount for authorization to proceed. (Dealer discount applies to all repair charges).
