WARRANTY
ALTINEX LIMITED WARRANTY STATEMENT
Effective March 22, 2006 ALTINEX, INC. (“ALTINEX”) warrants that its products are free from manufacturing defects when installed and used in accordance with the supplied users manual. Subject to the conditions and limitations set forth below, ALTINEX, at its discretion, will either repair or replace any returned product that is determined by ALTINEX to be defective, without charge for parts or repair labor. At ALTINEX option, ALTINEX will use either new or Factory Certified Products for all warranty repairs.
WARRANTY EXCLUSIONS
This warranty shall be void if a serial number has been removed from the product or if it is determined by ALTINEX that the product has been opened, altered or physically damaged either by accident or intentionally.
DURATION OF WARRANTY
Lifetime Warranty: MultiTasker solutions or any model number with a “MT” prefix that have been registered by the end-user on the ALTINEX web site are covered for the life of the product, subject to parts availability.
Ten-year Warranty: The following products are covered by the ten-year warranty from the shipping date from Altinex: Tilt ‘N Plug, Pop ‘N Plug, Cable Nook, Table Buddy, and Under Table interconnect boxes. This warranty covers all* components when used as intended (Please see User’s Guide). Cosmetic and/or normal wear and tear is to be expected with use and does not constitute warranty claim. *Pneumatic gas springs are covered by the one-year warranty.
Three-year Warranty: The following ALTINEX products are covered by this warranty for a period of three years from the date of original manufacturer shipment: Powered computer video interfaces, distribution amplifiers, switchers, matrix switchers, special application products (includes the TE460-137 2K/4K HDMI Signal Generator & Analyzer), unregistered MultiTasker solutions, and Designer Solutions.
One-year Warranty: The pneumatic gas spring found in ALTINEX Designer Solution/Tabletop products is covered for a period of one year from the date of original shipment from ALTINEX. Retractable cables are covered for a period of one year from the date of original shipment from ALTINEX.
Ninety (90) day Warranty: Cables are covered for a period of 90 days from the date of original shipment from ALTINEX.
RESPONSIBILITY FOR TRANSPORTATION EXPENSES
US: Products returned to ALTINEX for warranty repair or replacement must be shipped with all transportation expenses pre-paid. Upon determination of a legitimate defect covered by this warranty and at ALTINEX’s sole discretion, ALTINEX will cover expenses for return UPS Ground (or equivalent) shipment of customer goods after a repair or replacement has been made. Customers must cover expenses incurred by urgent “air” return shipments. All return shipments are F.O.B. Origin (Placentia, CA).
International: Products returned to ALTINEX for warranty repair or replacement must be shipped with all transportation expenses pre-paid. Upon determination of a legitimate defect covered by this warranty and at ALTINEX’s sole discretion, ALTINEX will cover expenses for return via International Economy (or equivalent) of customer goods after a repair or replacement has been made. Customers must cover expenses incurred by their request to ship returns via “air”. All return shipments are F.O.B. Origin (Placentia, CA).
NON WARRANTY REPAIRS
If product is out of warranty then repair charge is required. Minimum repair charge: $125 or 25% of the retail price (whichever is higher) plus the cost of failed components. We will repair the failed product after repair cost has been approved by customer and proper financial arrangements are made.
FACTORY CERTIFIED PRODUCTS
Factory certified refers to a product that is not new, but has been restored to a fully working condition, and carries the same warranty as a brand new product from the box. Factory certified products can have some cosmetic defects, scratches or scuffing. It also may be packaged differently than a brand new product. To differentiate the factory certified products from the product which is new, the factory certified products is identified as the regular model plus a suffix “FC”. For example, DA1907LXFC. The factory certified products will be used as advanced replacements to replace defective products on the field. The customers are also welcome to purchase factory certified products at a discounted price when the stock is available. To check out if the factory certified products are available, look for “Factory Certified” stock availability on the Altinex website or contact Altinex Sales department at 1-800-ALTINEX.
RETURN MERCHANDISE AUTHORIZATION (RMA) REQUIREMENT
Shipments will not be received and processed for warranty repair/replacement without an ALTINEX RMA (Return Materials Authorization). Please submit an RMA by clicking the “Submit RMA” button above to complete the RMA form. If you have questions about submitting an RMA, or about product warranty repair/replacements, please contact ALTINEX prior to shipping products to our repair facilities..
DISCLAIMER OF WARRANTY
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS ALTINEX LIMITED WARRANTY STATEMENT. ALTINEX MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND BUYER HEREBY WAIVES ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER IMPLIED WARRANTIES.
